He made it clear that it sounded as if the headphones were damaged. The guy from Sony USA had a decidedly Mumbai accent (I work in the region – it was clearly southern India), and the connection had a marked delay. I called Amazon, who referred me to Sony, saying that I had missed the return date. They arrived with the charging port misaligned, so that they could not be charged. I bought my wife a pair of Sony over the ear wireless headphones from Amazon for her work-from-home set up awhile back, having read great reviews about them. Regarding servicing, it appears that many, perhaps most, manufacturers in the States off-shore their tech support/troubleshooters, and they can be notoriously unhelpful if not non-responsive. Your Western Digital is much newer, though I wonder whether there might be a hardware incompatibility issue (not sure what machine you’re using). I’m not sure the device is even sold anymore. Years ago, I bought a Transporter, a private cloud solution, and even though it is now managed by Nexsan, it still works with macOS 12.2.1 (2017 MBP). I’m not sure other storage vendors are better at support, but they couldn’t be any worse.
Waiting a week or more to hear from a support rep is unconscionable. My point is that after six days without a response from Western Digital support, I no longer recommend WD products. Managing its files through a web browser is awkward, to say the least. Still, I got the device because it behaves like a directly connected storage device on my Mac, displaying an icon on my desktop as though it were a USB or Thunderbolt drive.
#WD SYNC FOR MAC DOWNLOAD#
It’s inconvenient, but I can see and download my files when necessary. To be fair, while I can’t log and mount an icon for my My Cloud Home device on the desktop, I can access my files via a web browser or IOS app. It’s been six days since I could access my files from the desktop, and I’m still awaiting a response. I received an automated reply that they would escalate my case and follow up as soon as possible. Waiting for Support for Six DaysĪfter four days without a response, I submitted a second support ticket and asked to escalate my issue. When I was still unable to connect to my My Cloud Home after 24 hours, I contacted WD support and explained that my network-attached storage device is worthless if it’s unable to connect to their (Western Digital’s) servers. My internet connection worked flawlessly for everything except my My Cloud Home, so I tried again. Check your internet connection and try again.” Last week when I attempted to log in, instead of mounting its icon on my desktop, I received an error message: “My Cloud is having trouble connecting to the server. It was annoying, but I was always able to log in and access my files. Its icon, which had appeared on my desktop for months at a time without intervention, began disappearing and requiring me to log in manually. It performed well for the first couple of years before becoming less and less reliable. I recommended it without hesitation and have used it for personal network storage ever since. I was impressed by the then-new My Cloud Home, which was reasonably-priced, easier-than-others to configure and use, and surprisingly full-featured for its price (starting at $159 for a 2TB model). What’s a NAS? Like Dropbox, Google Drive, iCloud Drive, and other cloud-based storage services, a NAS provides many of the same remote storage features with a delightful difference: no monthly charges. Way back in 2017, I wrote about My Cloud Home, a (then) new Network Attached Storage (NAS) device from Western Digital (WD).
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